Backup & Restore

All critical backup media, documentation and other IT resources needed for IT recovery, and business continuity plans are stored offsite. The content of backup storage is determined after collaboration between business process owners and IT personnel. Management at the offsite storage facility acts on the basis of data classification policy and the enterprise’s media storage practices. IT management ensures that offsite arrangements are periodically assessed, at least annually, for content, environmental protection and security. Compatibility of hardware and software for restoring archived data is ensured, and archived data is periodically tested and refreshed.

Data centres used in the processing of information take appropriate measures to guarantee continued uptime.

For every system a documented backup procedure is available with values for the RPO (Recovery Point Objective, maximum tolerable amount of data that can be lost) and RTO (Recovery Time Objective, maximum downtime of the system). The RPO and RTO are communicated to users of the system. The backup procedure will identify the appropriate: type(s) of storage media used for backups, frequency, reduncancy, storage location, storage conditions and frequency of restore testing. How data on endpoints is backed up is included in the backup procedure. Backups are tested periodically to verify that they can be restored. The results of these...