Availability

End-user authentication for applications takes place through a trusted Identity Provider for anyone with access to organisational data. The organisation has a defined relationship with individuals that have been given access, either directly or through contractual agreements with third parties. Only production environments can be linked to the production IdP.

The organisation has a coherent awareness program that identifies the knowledge relevant to information security various stakeholders must have, the ways to measure the current level of knowledge, and includes planning and organisation of interventions to maintain and increase the knowledge to desired levels.

Teams plan to have sufficient capacity to execute important tasks, also during holidays. There is monitoring on the capacity of the team and structural understaffing gets flagged and addressed. There are procedures in case of unplanned absence of team-members to continue with important processes. Individuals in teams that are the only ones capable of performing specific tasks need to be identified as Single Points of Failure. Team leaders are responsible for identifying these individuals and transferring this knowledge to other employees and procedures. If this knowledge is non-transferable, more capable staff or a retainer with a supplier that can provide...

When working with sensitive information, individuals are required to agree with and sign a non-disclosure agreement (NDA). At a minimum the NDA specifies how the individual should handle the sensitive information and how long restrictions apply after working with the information has ceased. Also, the NDA specifies the consequences for the individual when breaching the agreement.

The organisation has a policy for disciplinary action and inappropriate handling of information. Police reports will be filed when willfully breaking of the law or actions with criminal intent are ascertained with regards to data handling. A record of this will be placed in the personnel file. The case will immediately be presented to a committee consisting of representation of the Organisational Unit, CISO and HR that will determine the disciplinary action.

Non-contracted visitors in sensitive areas are always accompanied by organisational staff.

Before commencement of processing activities background checks are performed for all individuals working with sensitive data and systems to determine integrity and suitability for the tasks and ensure secure behaviour. Screening is repeated periodically and a procedure is in place to deal with situations where screening identifies security risks.

Before commencement of processing activities all individuals working with data and systems have been identified using a nationally issued Identification Document or through a trusted federated identity provider.

Manuals and Operating Procedures that detail how to work with Information Systems and Services in a secure manner are available and communicated to end-users. Understanding of the operating procedures is verified and adhering to these procedures is monitored. Appropriate measures are taken when operating procedures are not followed.

Shared workspace endpoints are physically protected from tampering with or removing the hardware.